Thank you for patronizing Stuch Beddings

Please ensure you know the correct size, dimensions, color, or specification for your item before placing your order (for example, bed size for bedding, dimensions for furniture or covers, or size for wearable items). If you are not sure, please send us a picture or measurement so we can recommend the best fit for you. We shall not be liable (Refund) for any wrong size or specification ordered by the customer. You can send the wrong item back to our office (delivery cost is on you), then pay the balance for us to provide the correct size or version for you. This has to be done within 48 hours of you receiving your order, so all orders received should be checked immediately it’s received.

Always make payment immediately your bill is sent and Incase if payment is not made immediately please reconfirm availability. Kindly note that Stuch Beddings does not issue REFUND if the Customer does not confirm availability before payment as the amount paid will become store credit for the Customer to pick another product from Us.

All products go through quality control but in case a product has a defect or the material is damaged please send us pictures and we will exchange it. (Delivery cost on Stuch Beddings) Please note that this is only valid within 48 hours of receiving your order. We won’t treat any complain if it’s more than 48 hours as well know that mishandling of a product can damage it.

In case of a factory error that made a product to shed colour or particles, or have faulty parts or stitching, Stuch Beddings will only offer an exchange to another product. There shall be no refund.

If there is a late delivery obviously caused by a third party service, Stuch Beddings would not refund for goods in transit. Customers are allowed to instruct us to use their preferred delivery company to their location. Pick up during working hours is also allowed.

Exchange cannot be made on custom or made-to-order products (because they are made on request) Ensure you understand what to expect when you order a custom, personalized, or made-to-request item.

Orders may be cancelled only before production or dispatch has begun. Once an order has been processed, shipped, or custom-made, it cannot be cancelled, and the standard return/exchange terms above will apply instead.

To request a return or exchange, please contact us within 48 hours of delivery with your order number and clear pictures or videos of the issue. Approved exchanges will be processed once the returned item is received and inspected.

A valid order number or proof of payment is required for all return, exchange, or complaint requests.

Stockpiling is at customers risk, exchange/refund will not be made on stockpiled items.

We are focused on customer satisfaction and we hope to serve you better always.