Our Terms & Conditions

Thank you for patronizing our Brand.

– Please ensure that you know your Bed size putting the height and type of bed frame into consideration before placing your order, if you are not sure of your Bed size, please send a picture of your Bed so that we can recommend the best size for you. We shall not be liable (Refund) for any wrong size order; you can send the wrong size to our office (Delivery cost is on you) then pay the balance for Us to make a bigger custom size for you. This has to be done within 48 hours of you receiving your order so all orders received should be checked immediately it’s received.

– Always make payment immediately your bill is prepared and attach screenshot of payment.  In case if payment is not made immediately, please reconfirm availability. Kindly note that STUCH BEDDINGS does not issue REFUND if the Customer does not confirm availability before payment as the amount paid will become store credit for the Customer to pick another design from Us.

– All products from Stuch Beddings goes through quality control but in case a product has a defect, or the fabrics is damaged please send us pictures and we will exchange it. (Delivery cost on Stuch Beddings) Pls note that this is only valid with 48 hours of receiving your order. We won’t treat any complain if it’s more than 48 hours as well know that mishandling of a product can damage it.

– In case of a factory error that made a product to shed colour or particles, Stuch Beddings will only offer an exchange to another product. There shall be no refund.

– If there is a late delivery obviously caused by a third-party service, Stuch Beddings would not refund for goods in transit. Customers are allowed to instruct us to use their preferred delivery company to their location. Pick up during working hours is also allowed.

– Exchange cannot be made on custom orders (because they are made on request) Ensure you understand what to expect when you order duvet cover, detachable duvet set or plain designs.

– stockpiling is at customers risk, exchange/refund will not be made on stockpiled items.

We are focused on customer satisfaction, and we hope to serve you better always.

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